At Betwos, your privacy is more than a legal obligation — it is a genuine commitment we make to every member. This document clearly and transparently explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
All data transmitted to and from the Betwos platform is protected by 256-bit SSL encryption — the same security standard used by leading Malaysian banking institutions such as Maybank and CIMB.
Betwos operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We will not collect, process or disclose your data without a valid legal basis.
You have the full right to access, correct, and delete your data, and to withdraw your consent at any time. Betwos provides a straightforward process for exercising all of these rights.
Betwos has never sold, and will never sell, members' personal data to third parties for marketing or commercial purposes. Your data belongs to you — it is not a source of revenue for us.
Betwos only collects data that is strictly necessary to provide our services to you. We do not collect excessive data or information that is irrelevant to the operation of our platform.
In the event of a data breach involving your personal information, Betwos is committed to notifying you within 72 hours, in line with international data protection best practices.
Welcome to the Betwos Privacy Policy. We, Betwos ("We", "Platform" or "Company"), are fully committed to protecting the privacy and personal data of every member who uses our platform in Malaysia.
This Privacy Policy is designed to give you complete clarity on our data practices. We have written this document in Bahasa Malaysia so that all our members can easily understand it without relying on a translation.
Important Note: By using the Betwos platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This Betwos Privacy Policy applies to all individuals who interact with our platform, including registered members, prospective members browsing our website, individuals using the Betwos mobile app, and any party who contacts our customer support team.
Betwos operates as an online betting and entertainment platform covering football Sports Betting (Malaysia Super League, EPL and other international leagues), badminton (BWF World Tour, Thomas Cup), poker, Live Casino, slots and e-sports. All these activities are subject to this Privacy Policy.
We operate in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs how companies in Malaysia collect, store, use, and disclose personal data. As a trust-first platform, Betwos consistently strives to exceed the minimum standards set by law.
Betwos Core Principles: We will only process your personal data where a valid legal basis exists — whether that is your consent, a contractual requirement, a legal obligation, or a legitimate interest balanced against your own.
Betwos only collects data that is necessary to provide and improve our services. The following are the categories of data we collect:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender, nationality | Mandatory (KYC) |
| Contact Data | Malaysian phone number, email address, residential address | Required |
| Financial Data | E-wallet details (TNG, GrabPay, Boost), bank account numbers, transaction records in RM | Required |
| Betting Data | Betting history, games played, total wins/losses | Automatic |
| Technical Data | IP address, device type, operating system, web browser, access logs | Automatic |
| Optional Data | Preferred language, favourite sports, notification settings | Optional |
| Communication Data | Live chat transcripts, support emails, complaints and feedback | Where relevant |
Betwos no collecting sensitive data such as health records, religious beliefs, political views, or biometric data unless specifically required by applicable Malaysian law.
Betwos collects personal data through several channels:
Phishing Warning: Betwos will never contact you by email, SMS or messaging app to ask for your password, credit card number or any other sensitive information. If you receive any such communication, it is a phishing attempt and you should report it to us immediately at support@betwos.biz.
Betwos uses the personal data collected for the following legitimate purposes:
Betwos does not sell your personal data to any third party. However, in certain limited situations, we may need to share your data with the following parties:
Betwos Guarantee: All third parties that receive your data are bound by strict data processing agreements and are only permitted to use your data for the specific purposes authorised by Betwos. They are not allowed to use your data for their own marketing purposes.
Your personal data is stored on secure servers protected by industry-standard security measures. Betwos implements appropriate technical and organisational safeguards to protect your data against unauthorised access, loss, destruction or disclosure.
Key security measures we have in place:
Betwos will retain your personal data for as long as your account remains active. Following account closure, certain data may be retained for the period required under Malaysian law (typically 7 years for financial records). Once the retention period expires, your data will be securely deleted or anonymised.
The Betwos platform uses cookies and similar tracking technologies to enhance the user experience, maintain platform security and help us understand how users interact with our platform.
Types of cookies used by Betwos:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Required for platform functionality – login, session security and identity verification | Session | |
| Collecting information on how pages are visited to improve the performance of the Betwos platform | 12 months | |
| Remembering your preferences such as language, display settings and favourite sports selections | 12 months | |
| Helping us understand how members use Betwos for continuous improvement | 24 months |
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Betwos platform, including your ability to log in and use our services.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data at Betwos:
To exercise any of the above rights, please contact the Betwos Data Protection Officer by email at support@betwos.biz or via the platform's live chat. We will process your request within 30 business days.
Betwos takes child protection very seriously. Our platform is strictly for individuals aged 18 and above. Betwos actively takes steps to prevent minors from accessing our platform:
Betwos does not knowingly collect, store, or process the personal data of individuals under the age of 18. If you believe we may have inadvertently collected data relating to an underage individual, please contact us immediately at support@betwos.biz.
Parental Responsibility: If you are a parent or guardian and believe your child who is a minor has registered on Betwos, please contact us immediately. We will act promptly to close the account and delete all associated data.
In the course of its operations, Betwos may need to transfer your personal data to countries outside Malaysia, primarily in connection with cloud infrastructure services and international technology service providers.
Where international data transfers are required, Betwos ensures adequate protection through:
Betwos does not transfer personal data to countries that lack adequate data protection laws without first implementing appropriate additional safeguards.
The Betwos platform does not contain links to external third-party websites. However, if you access the Betwos platform via a link from a third-party website, please be aware that:
We encourage you to read the privacy policy of any website you visit before providing them with your personal information.
Betwos reserves the right to update or amend this Privacy Policy at any time. You will be notified of any significant changes through:
Policy changes will take effect 14 days after notice is given, allowing you sufficient time to review and understand the updates. Your continued use of the Betwos platform after the notice period constitutes your acceptance of the updated Privacy Policy.
The latest version of the Betwos Privacy Policy will always be available on this page with a clearly displayed last-updated date. You may request a history of policy changes by contacting our team.
Last updated: 1 January 2026. This Privacy Policy supersedes all previously published versions by Betwos.
Betwos has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with PDPA 2010 and all our privacy obligations. For any queries, concerns, or requests relating to your privacy and personal data, please contact:
You may also lodge a complaint with the Department of Personal Data Protection (PDPA) Malaysia if you believe your privacy rights have been violated and were not satisfactorily resolved by Betwos.
For more information about Betwos policies and operations, visit the following pages:
Thank you for trusting Betwos. Your privacy is our highest priority, and we are committed to protecting your information to the highest standards available.